Burner Sports Return PolicyBurner Sports Return Policy:
If you are not 100% satisfied with your order, Burner Sports will gladly accept returns and credit your charge card,
minus shipping and handling costs, within 30 days of the returned product(s). All
products must be returned in the original packaging. (This includes all
tags and item containers). Failure to do so will result in a minimum 15%
restocking fee. We will not accept returns on items that have been
washed, used, worn or are missing tags.
You will notice on the product page of the item you wish to purchase, that there are Shipping and Restocking Fee Terms on every product. Please be sure to look at the Shipping and Return Information on these pages. Many items have a no return policy and/or a restocking fee.
Close-out items are
considered final purchases and may not be returned, unless there is a
manufacturer defect that is not listed on the buy page of the website.
Product Damaged in Transit:
It
is Burner Sports policy to ensure all items shipped from our facility
are packed according to "Best Business Practices", and leave our
facility's in good condition, free of any damage, other than unknown
manufacturers defects. Once a package leaves our facility, UPS assumes
responsibility for delivering the package free of damage. If an item is
damaged in transit, Burner Sports will file a claim with UPS. Once UPS
resolves a claim, Burner Sports will provide a substitute product of
equal value to the customer. If the item is urgently needed, the
customer also has the choice of purchasing an additional item. Once the
claim is resolved with UPS, the customer will be refunded the amount of
the purchase.
McFarlane Products:
Burner Sports will NOT accept
returns for McFarlane products unless the figure itself is damaged. Burner Sports will take very precaution to ensure the clamshell is in
good condition when boxed and shipped. Burner Sports will not assume
responsibility if the clamshell is damaged in transit to the customer
address. Burner Sports will assist you with any claims against the
carrier for damaged goods.
Franklin Products:
If the Franklin product you ordered is missing an item, or damaged, you may contact Franklin directly at 877 225-8647 ext 178.
Two simple steps to return your product:
1)
Email customerservice@burnersports.com for a Return Authorization
number. For your protection, packages shipped to our warehouse without
a Return Authorization number will not be accepted, and immediately
returned to the sender.
2) Write the Return Authorization number
on the outside of the package. Unless previously approved by Burner Sports Customer Service, all return postage is the responsibility
of the sender.
Please send all return items to:
Burner Sports
ATTN: "RMA Return" and the authorized RMA Number
819 Pine Drive
Ridgway, CO 81432
All returns without a Return Authorization Number on the package will be refused. No Exceptions.
All
returns are subject to inspection by an employee of Burner Sports.
Customized Jerseys as well as previously used products may not be
returned.
All conditions are subject to change at anytime.
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